Refund Policy
Last updated: June 8, 2026
Only ships in the USA currently.
At Asylum of Ashes, we want you to feel confident and cared for when shopping with us. If something isn’t right, we’re here to help.
Returns & Refunds
We offer a 7-day return and refund policy for eligible physical products.
You have 7 days from the date your order is delivered to request a return or refund. After this period, we may not be able to accept return requests.
To start a return, please contact us at:
Items must be returned in unused, unworn, and original condition whenever possible.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
The following items are not eligible for refunds:
- Digital products or downloads
- Custom or personalized items
- Any items marked final sale
- Gift cards (if applicable)
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.
Contact Us
For all refund or return questions, please contact:
Note
We are a small family-run business and appreciate your patience and support.