Last updated: June, 8, 2026
Only ships in the USA currently.
At Asylum of Ashes, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or communicate with our brand.
By using our website, products, or services, you agree to the practices described in this policy.
Information We Collect
We may collect personal information you choose to provide, including your name, email address, phone number, billing and shipping address, and payment information. We may also collect account login details, order history, and messages you send to us.
We may also automatically collect device information such as your IP address, browser type, and browsing activity using cookies and similar technologies.
How We Use Your Information
We use your information to process and fulfill orders, provide customer support, send order updates, improve our website and services, and communicate promotions or updates if you choose to receive them. We also use your information to help prevent fraud and comply with legal requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences and settings
- Keep items in your shopping cart
- Understand how visitors use our website
- Improve site performance and functionality
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly if cookies are turned off.
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted third parties that help us operate our business, such as payment processors, shipping companies, marketing services, and website hosting providers. These partners only use your information to perform their services.
Your Privacy Rights (General)
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
GDPR Rights (European Visitors)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:
- The right to access your personal data
- The right to correct or update your data
- The right to request deletion of your data (“right to be forgotten”)
- The right to restrict or object to processing of your data
- The right to data portability
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and share
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information (note: we do not sell personal data)
- Not be discriminated against for exercising your privacy rights
To submit a request, please contact us using the email below.
Data Security
We take reasonable steps to protect your personal information, but no online system is completely secure. We encourage you to use strong passwords and keep your account information private.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from minors.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your data rights, you can contact us at: